IMPORTANT COVID-19 INFORMATION
We at Exploits Homecare Agency LTD. are working hard to ensure the health and safety of all our clients and homesupport workers, in saying :that due to the ever changing situation our office staff will be working remotely from their homes with the exception of Fridays in Grand Falls and Springdale 8:30am-4:30pm and in our Baie Verte office 9am-4pm. We are staying in contact with health authorities to be sure that we are aware of all the new rules and regulations being put in place at this time and are being sure to follow all guidelines set in front of us. Our number one priorities at this time is to keep our clients and homecare workers safe and healthy at all times. Over the next few weeks we will be updating our facebook page and this website with all new developments and suggest criteria that come our way so please continue watch our page.
Key Messages: COVID-19
March 21, 2020
Provision of care and support in people’s homes is a high priority service. This message is for home support workers, either employed through agencies or self-managed care providers, and their employers, to support the continued provision of home support services while protecting yourself. This message will be updated if necessary as conditions related to COVID-19 pandemic unfold.
Please visit https://www.gov.nl.ca/covid-19 for the most recent and accurate information about COVID-19
Please visit https://www.811healthline.ca for information about the COVID-19 on-line Self-Assessment tool.
Symptoms of COVID-19
Fever or cough or difficulty breathing or aches and pains
All home support workers who have recently traveled, been in contact with anyone who has traveled, and/or display symptoms should consult the Government of Newfoundland and Labrador website www.gov.nl.ca/covid-19 regarding the requirement to self-isolate and recommendations for testing.
Home support workers who are required to self-isolate can return to work after 14 days if you do not have flu-like symptoms. If you develop flu-like symptoms during the 14 day self-isolation period you will need to consult with Public Health to determine your care plan. The home support worker and their employer shall cooperate with Public Health in identifying other potential contacts.
On or after March 14, 2020, at 7pm (NDT), anyone travelling outside the country is required to self-isolate. The provincial government will compensate private sector employers, with provision of appropriate documentation, to ensure continuation of pay for employees affected by this decision.
Anyone travelling outside of the country after March 14, 2020, is doing so against public health advice, and will not be eligible for this compensation.
Details on the required documentation and processes for reimbursement to private sector employers will be released in the coming days. Employees should retain documents regarding their travel (such as boarding passes) to facilitate reimbursement.
Please refer to the following link at government website for further details: https://www.gov.nl.ca/releases/2020/exec/0314n02.
Staff presenting with symptoms
Home support workers who start having symptoms, who have travelled; or have been in
contact with someone who has traveled; or attended a mass gathering; or been in contact
with a person who attended a mass gathering, should not come to work and should complete
the COVID-19 Self-Assessment tool which can be found at www.811healthline.ca and follow
directions based on the outcome of the Self-Assessment tool.
Home support workers, or Home Care Agency support staff, who start having symptoms; who
have traveled; or have been in contact with someone who has traveled; or attended a mass
gathering; or been in contact with a person who attended a mass gathering, should not come
to work and should complete the COVID-19 Self-Assessment tool which can be found at
https://www.811healthline.ca and follow directions based on the outcome of the Self-
Clients presenting with symptoms
Home support workers who are concerned about a client who may have symptoms of COVID-
19 who have traveled; or been in contact with someone who has traveled; or attended a mass
gathering; or been in contact with someone who attended a mass gathering, should advise
the client to isolate from others as quickly as possible and support the client to complete the
COVID-19 Self-Assessment tool, if possible, which can be found at
The home support worker should advise the regional health authority where there are
concerns that a client may have COVID-19 or influenza-like-illness.
Prior to admitting any new clients for service, the potential service provider (i.e., home care
agency or self-managed care provider) should require the client to complete the selfassessment
on www.811HealthLine.ca and discuss the findings, to inform the decision to
provide service to the client. If the service provider is accepting the client for service, they
should implement a plan to protect the home support worker prior to accepting the client for
Infection Prevention Control Measures
Ensure good hand hygiene measures are in place and followed. Home support workers should
wash their hands frequently, for at least 20 seconds. If it is not possible to wash your hands,
use an alcohol-based hand rub with at least 60% alcohol. Ensure hand sanitizer is available
throughout the home. The home support worker should wash their hands after providing care
to the client.
To the greatest extent possible practice social distancing and maintain at least a 2 metre (6
foot) distance between yourself and anyone who is coughing or sneezing.
Avoid touching eyes, nose and mouth. If hands are contaminated, they can transfer the virus
to your eyes, nose and mouth. From there, the virus can enter your body and make you sick.
Make sure you, and the people around you, follow good respiratory hygiene. This means
covering your mouth and nose with your bent elbow or tissue when you cough or sneeze.
Then dispose of the used tissue immediately.
Avoid sharing household items.
Wash laundry thoroughly and wear gloves when handling soiled laundry. Perform hand
hygiene after gloves are removed.
For additional information please refer to the Government of Newfoundland and Labrador
website https://www.gov.nl.ca/covid-19 or the World Health Organization website
Discuss with the client the potential to reschedule non-urgent appointments and minimize the
amount of community activity.
Personal Protective Equipment
Please conserve personal protective equipment and ensure it is stored in a secure space to
minimize the risk of theft.
Surgical masks with face shields are only required when providing services to a client with
influenza-like illness, or is suspected of having COVID-19.
Ensure staff are educated in appropriate donning and doffing of personal protective equipment
(see links below).
Personal protective equipment must be changed between clients.
This is a difficult situation for clients; please ensure they have accurate information regarding
If clients are finding it difficult to cope or feel anxious, they should be supported to speak with
a trained mental health peer supporter by calling the Provincial Warm Line (1-855-753-2560),
open 9am to 12 midnight. If clients are experiencing a mental health crisis, call the Mental
Health Crisis Line available 24/7 (1-888-737-4668) or use the Crisis Text service by texting
686868. Additional information can be found at bridge the gapp www.bridgethegapp.ca.
Guidelines for staff caring for a client who has COVID-19
If a client is being tested for COVID-19, the home support worker should wear Personal
Protective Equipment to protect themselves.
When there is a confirmed case of COVID-19, the home support worker must follow the
infection prevention and control guidelines outlined above. Wear personal protective
equipment when you have contact with the person’s saliva or other body fluids (e.g. blood,
sweat, saliva, vomit, urine and feces).
Take the gloves and mask off right after you provide care and dispose of them in a
wastebasket lined with a plastic bag. Take off the gloves first and clean your hands with soap
and water before taking off your mask. Clean your hands again with soap and water before
touching your face or doing anything else.
Be careful when touching waste and wash hands thoroughly after emptying the wastebasket.
For more details for caregivers caring for someone who has COVID-19, please click on the
Consult your local public health unit who will give you special instructions about how to monitor
your own health, what to do if you start to feel sick, and how to contact them.
If you start having symptoms, isolate yourself from others as quickly as possible; complete
the COVID-19 Self-Assessment tool available at https://www.811healthline.ca.
Owner/Operator Yvonne Way doing her part and working from home!